Shipping Policy

At thenextfrag, we are dedicated to delivering your handcrafted leather goods safely and efficiently. Currently, we operate exclusively within the United States and only offer domestic shipping.

1. Domestic Coverage & Cutoff Times

  • Shipping Region: We ship to all 50 U.S. states. (We do not ship internationally at this time).
  • Order Cutoff Time: 5:00 PM (CDT) (GMT-06:00), Monday through Friday. Orders placed after this time or over the weekend will begin processing the next business day.
  • Handling / Processing Time: 1–2 business days (Monday – Friday). Every handbag undergoes quality inspection and protective packaging prior to dispatch.

2. Shipping Methods, Transit Times & Rates

All domestic orders are shipped via trusted carriers, including USPS, UPS, and FedEx.

Shipping Option Total Delivery Time Cost
Standard Shipping 3–7 business days $14.99

Note: Total Delivery Time = Order Handling Time (1–2 business days) + Carrier Transit Time (2–5 business days).

3. Order Tracking & Delivery Confirmation

  • Once your order has been packaged and handed over to the carrier, an automated Shipment Confirmation Email containing your tracking number and tracking link will be sent to your email address.
  • Please allow 24–48 hours for the carrier's tracking portal to update the initial scan status.

4. Address Accuracy & Modifications

  • Please ensure your shipping address is accurate before completing payment. We cannot be held liable for packages dispatched to an incorrect address entered at checkout.
  • If you need to make a correction to your address, contact contact@thenextfrag.com immediately. Once a tracking label is created and the parcel is collected by the carrier, address modifications are no longer possible.

5. Damaged, Missing, or Stolen Packages

  • Damaged in Transit: If your bag arrives with damage to the packaging or product, take photos of the package and reach out to us within 48 hours of delivery at contact@thenextfrag.com so we can provide a replacement or resolution.
  • Lost or Undelivered Packages: If your tracking indicates the parcel was "Delivered" but you have not received it, check your porch, mailroom, and with neighbors. If you still cannot locate it, notify our team within 7 days so we can open an official carrier tracer claim on your behalf.

6. Contact Information & Support

For tracking updates, delivery inquiries, or general shipping questions, contact our support team:

  • Store Name: thenextfrag
  • Physical Address: 702 Ruth St, Baytown, TX 77520, United States
  • Customer Support Email: contact@thenextfrag.com
  • Customer Support Phone: +1 (281) 976-9336
  •  Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CDT) (GMT-06:00)